Dedicated and empathetic professional with 4 years of experience in client education and high-volume
customer service. Proven track record of managing 44 concurrent clients as a Personal Trainer, designing
individualized learning plans, and simplifying complex concepts for diverse learners. Customer service
background has honed exceptional cross-cultural communication, patience, and conflict-resolution skills.
Deeply motivated by a personal ethic of service and empowerment, seeking to transition this expertise into the
ESL classroom to support and inspire English language learners.

Teaching and Instruction · Simplifying Complex Concepts · Differentiated Instruction · Cross-Cultural Communication · Conflict Resolution Management and Ethics · Individualized Lesson Planning
· Student Motivation and Engagement
Communication and Service
· Active Listening and Patience
· Rapport Building
· Client Caseload Management (44)

With a Master’s degree in Journalism and six years of experience working in media, I have developed an exceptional command of written and spoken English. My work as a journalist required me to communicate complex ideas clearly, understand the structure and nuance of language, and engage with people from a wide range of backgrounds. These skills, combined with my recent TEFL training, have given me a strong foundation for teaching English.

I have also taken on management responsibilities in recent years, mentoring and supporting junior journalists as they developed their skills. I found this highly rewarding, and it played a major part in motivating me to pursue teaching.

Alongside my professional experience, I possess a strong interest in cultural exchange. I have travelled widely across Europe, North America, and South-East Asia, and these experiences have strengthened my ability to adapt to new environments and connect with people from different backgrounds.

In terms of personality, I am warm, outgoing and charismatic. These were also essential qualities during my years in journalism, and they put me in a great position to bond easily with students and colleagues.

I recently returned to the United States after working with kindergarten and elementary students at SLP Osan. I taught phonics, reading, speaking, and writing. Additionally, I have a Bachelor of Arts degree in English Literature and a 120-hour TEFL certification.

My strengths come from a mix of classroom exposure, strong communication habits, and a calm, people‑centered personality. Through substitute teaching, I’ve supported learners by giving clear instructions, breaking down information simply, and helping students stay focused and confident. I’m patient, adaptable, and empathetic, which helps me build trust and respond well when students are unsure or need extra guidance. My background in coordination and communication also means I stay organized, prepare thoroughly, and keep lessons running smoothly, while my creativity helps me design engaging, easy‑to-follow activities for English learners.

I have a strong background in communication and working directly with diverse groups of people. Through my roles with organisations supporting refugees and survivors of trafficking, I gained experience engaging with individuals from many cultural backgrounds and communicating information clearly and sensitively. I have also organised large-scale events, managed forums and written professional communications for a wide range of audiences, which has strengthened both my written and verbal English skills. These communications include social media, open letters and speeches for events.

Personality-wise, I’m friendly, curious and adaptable. I have a very positive demeanour, and I enjoy creating open, collaborative environments where people feel included. Within the context of my work running refugee drop-in sessions, my personality helped create an environment where people felt comfortable participating, asking questions and seeking guidance.

In terms of skills, I bring strong organisation, clear communication and attention to detail, as well as the ability to explain ideas in an accessible way. I’m also currently completing a 120-hour TEFL course to establish my English teaching skills.

I have a bachelor's in Ecology from the University of Georgia, and a TEFL certificate from The TEFL Academy. I have all my documents ready including apostilled background check, diploma, and passport. I'm very excited about the opportunity to teach English in Korea.

I have a background in accounting, but I do also have some experience teaching. I was a graduate teaching assistant at New Mexico Highlands University for one year, where I was grading students' assignments and holding office hours once a week. Later on, I worked at the Athens Georgia YMCA for 2.5 years as a lifeguard, and also teaching swimming lessons to children ages 6-12 and adults. I believe I'm a naturally good teacher. Since I'm a naturally inquisitive person and I love to learn new things, my teaching philosophy is to try to tap into students' natural curiosity and get them excited about the learning process.

I am a friendly and open-minded person, and I do well in a team dynamic. The reason I'm interested in a hagwon job is that I've heard it's a good place to start one's teaching career. I would prefer to teach primary, but am open to teaching some kindergarten classes if the job requires it.

I recently completed a Level 5 TEFL certification and enjoy helping students gain confidence using English. I have experience working with children through tutoring and youth programs, which helped me develop patience and strong communication skills. I am energetic, positive, and dependable, and I enjoy creating a classroom environment where students feel comfortable speaking and participating. I always try to make lessons engaging so students stay interested and motivated to learn.

I hold a TEFL certification, I will graduate this year with a university degree, and have international study experience gained through studying abroad as part of my academic program. My background has provided me with a strong foundation in language learning, cross-cultural communication, and effective teaching practices, and I am now seeking the opportunity to apply these skills in a professional teaching environment as an English teacher.

I bring a strong understanding of effective EFL teaching practices for all levels of learners, with a particular focus on student-centered, interactive instruction. My teaching approach emphasizes clear structure, active participation, and positive classroom management to ensure students remain engaged, motivated, and confident when using English.

I am recognized for my patience, leadership, and ability to create dynamic lessons that support different learning styles and language levels. I am also highly organized and experienced in planning and managing multiple lesson objectives, allowing me to adapt smoothly between different classes, grades, and proficiency levels while maintaining consistency and quality.

My academic background, combined with international experience, has strengthened my ability to communicate clearly, adapt to diverse learners, and foster an encouraging learning environment where children feel supported and motivated to succeed.

I have experience providing social services support, customer service, and administrative assistance in fast-paced public service environments. My work includes responding to complex and sensitive inquiries, assisting individuals with service requests and complaints, and helping connect community members with appropriate social service programs and resources. I maintain organized resource files and service records, manage and monitor customer data across multiple computer systems, and support staff and management with presentations, graphics, and other administrative tasks.

In addition, I have experience handling operational and financial responsibilities such as supervising business openings and closings, updating department pricing, processing product returns and customer refunds, managing cash handling tasks, and assisting with pharmacy service operations when needed. I am proficient in Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, and Canva, and I bring strong organizational, communication, and problem-solving abilities to my work. I am a hardworking and dependable individual who is highly motivated to learn new skills, grow professionally, and contribute positively to any team or organization I am part of.

Experience:
I am a qualified teacher with QTS and experience working across secondary school settings, including classroom teaching, supply teaching, and one-to-one support. My background includes planning and delivering structured lessons, supporting students with diverse learning needs, and maintaining positive classroom environments through clear routines and effective behaviour management. I also bring experience from creative and design-based professional roles, which strengthens my ability to communicate ideas clearly and engagingly.

Personality:
I am a calm, reflective, and enthusiastic educator who builds positive rapport with students quickly while maintaining clear expectations. I am adaptable, patient, and reliable, and I work well both independently and as part of a team. I value professionalism, cultural respect, and continuous self-improvement, particularly in new educational environments.

Skills:
My key skills include clear communication, lesson planning, classroom management, and differentiated instruction. I am confident using visual aids and modelling to support understanding, particularly for language learners. I am highly organised, adaptable to new curricula, and comfortable using educational technology and digital tools to support teaching and learning.

Adaptable English teacher with a 140-hour Premier TEFL Certificate and strong skills in lesson planning, classroom management, and communicative teaching methods. Experienced in delivering engaging, learner-focused lessons, creating effective materials, and providing clear, constructive feedback. Brings extensive professional training experience from the UK government, including needs analysis, workshop facilitation, and presentation delivery to large, diverse groups. Confident, organised, and approachable, with excellent communication and intercultural skills. Highly effective in fast-paced learning environments and motivated to apply transferable training expertise to international TEFL roles.

Adaptable English teacher with a 140-hour Premier TEFL Certificate and strong skills in lesson planning, classroom management, and communicative teaching methods. Experienced in delivering engaging, learner-focused lessons, creating effective materials, and providing clear, constructive feedback. Brings extensive professional training experience from the UK government, including needs analysis, workshop facilitation, and presentation delivery to large, diverse groups. Confident, organised, and approachable, with excellent communication and intercultural skills. Highly effective in fast-paced learning environments and motivated to apply transferable training expertise to international TEFL roles.

I have experience working with learners from diverse linguistic and cultural backgrounds, supporting students in understanding lessons and building confidence, while my background in public-facing roles has strengthened my ability to explain information clearly and guide individuals step-by-step. I am patient, approachable, and calm, an value creating a supportive and respectful classroom environment where students feel comfortable participating and making mistakes. My key skills include clear communication, adapting explanations to different proficiency levels, keeping students engaged, managing the classroom, preparing materials, giving feedback, and using basic technology to enhance learning.

Matt Jung Levy
hyphneric@outlook.com
858 967 1773
EXPERIENCE
Server, GEN BBQ | Jan 2026 – Present
Successfully managed multiple roles in a high volume setting requiring deftness and swiftness, ensuring timely delivery and
error minimization
Increased orders by an average of 35% using upselling of promos and extras
Trained and mentored new servers, improving onboarding efficiency and service consistency
Resolved guest concerns and coordinated communication between multiple teams, contributing to a 95% positive feedback
rate
Retail Officer, CAESARS ENTERTAINMENT | Apr 2025 – Nov 2025
Upsold in all product categories including apparel and sunglasses to convert leads into customers
Maintained product knowledge at 10+ stores including Gordon Ramsay’s HK to meet sales goals; operated in a multitude of sales
environments
Self-Employed | Feb 2020 – May 2025
Provided 1:1 and group lessons for real-world applications including college entrance and job interviews
Improved clients' practical skills through repetition, proofreading, targeted solutions, and holistic practice
Advised small businesses on operational improvements and strategic planning for assorted purposes
Hotel Front Desk Agent, CAESARS ENTERTAINMENT | Feb 2023 – Jul 2023
Greeted guests and completed the registration process including confirmation of guest info and room rates, room selection,
coding keys, promoting marketing programs, and guiding guests to rooms
Managed guest check-outs; ensured rooms and services were posted to the correct folios and statements were itemized
accurately
Ensured all billable services, financial statements, adjustments, revenue, and cash and cash equivalents were reported
Fielded guest complaints; resolved and negotiated solutions
B2C Sales, VERIZON | Jun 2022 – Dec 2022
Managed a pipeline of leads that converted to repeat business using complimentary based sales; leveraged promotional pricing
and incentives
Implemented targeted outreach efforts and secured new account; increased sales by 25%
ESL Teacher, EASTERN LANGUAGE INSTITUTE | Jun 2021 – Jun 2022
Delivered engaging, interactive, and effective learning solutions suited to client needs that increased enrollment and fostered
higher test scores
Knowledge of a variety of ESL modalities including in-person and remote instructor-led facilitation; experiential, cohort, and
self-paced learning and LMS
ESL Teacher, HYUNDAI MOTOR | Jan 2019 – Dec 2019
Facilitated rapid transition of non-native English speakers to English-only environments across international markets
Tracked progress across all objectifiable benchmarks and recommended class placement to expedite learning and within strict
deadlines
Reservations Agent, NY CRUISE LINES | Jan 2018 – Nov 2018
Coordinated guest check-ins, processed payments (cash, credit card, check, voucher, and gift card), issued tickets, guided
guests to gates
Upsold partner offers in the capacity of a tourist liaison, accrued strong sales as at result
Maintained queue wait times and efficiently reduced client loss by 20% through efficient processes
FOH Lead, TAO GROUP | Mar 2017 – Dec 2017
Coordinated across teams to ensure rapid, quality delivery of services within a high-end nightlife setting
Organized dining areas to spec and according to arrival reports and within fire and safety guidelines
Oversaw team cash disbursements and submitted daily reconciliations to management; ensured accuracy of financial records
Account Manager, THRIVE MARKET | Feb 2016 – Feb 2017
In a high-growth startup environment, managed a high volume of member enquiries relating to billing, orders, shipping &
delivery, products, promotions, troubleshooting, affiliate ops, and cancellations
On cross-team efforts, shortened resolution cycles by 15% and improved member sales; increased retainment scores by 25%
Analyzed recurring support trends to identify causes, implemented changes that led to efficient case handling
EDUCATION
SAN DIEGO STATE UNIVERSITY, San Diego, CA – Bachelor’s degree, Business Admin.

I have nearly nine years of experience working with children through long-term nannying roles, caring for a wide range of ages. I also gained classroom exposure through education-related coursework and classroom observations during my university studies.

I am patient, reliable, and enthusiastic, with a calm but engaging teaching style. I adapt well to new environments, enjoy working as part of a team, and value creating a supportive classroom where students feel confident expressing themselves in English.

I have a strong passion and knowledge of the English language, excellent communication and organization skills, and I am comfortable following structured curricula. I am eager to learn, receptive to feedback, and confident using provided materials and training to deliver engaging, effective lessons.

I finished university with a bachelors degree in Child Learning and Development and Psychology. I then moved to Madrid Spain where I taught English for two years in the classroom, ages 3 to 17. Simultaneously, I am receiving a certificate of ESL methodology from the University of Comillas through my program called BEDA. I absolutely love learning new languages, cultures, and living in new places. I am naturally a very curious individual. I love interacting with students and being able to share language.

TEFL-certified educator (Level 5, 168-hour) with additional training in online instruction and language methodology. I am currently completing a BA in English Language and TEFL (graduating July 2026) and hold a Certificate in Teaching English as a Foreign Language from the University of Essex.

I value structured learning environments, clear communication, and creating supportive classrooms where students feel confident using English. I am committed to professional conduct, cultural respect, and long-term development as an educator.

Here’s a polished and professional summary based on what you shared:

**Experience:**
I am an elementary school teacher at a dual language school with experience supporting diverse learners. As someone who learned a second language as an adult, I bring personal insight into the language acquisition process and apply effective, research-based strategies when teaching new languages to others. I have also worked abroad as a guidance counselor, supporting children’s academic, social, and emotional development. Additionally, I have experience implementing a variety of curricula and can confidently adapt lessons to meet the needs of different groups.

**Personality:**
Creative, culturally responsive, and student-centered. I am adaptable, empathetic, and skilled at building meaningful relationships with students from diverse backgrounds.

**Skills:**
Engaging lesson planning, differentiated instruction, dual language education, curriculum adaptation, classroom management, cross-cultural communication, and social-emotional support. I design interactive learning experiences that are responsive to students’ needs and learning styles.

I am a native English speaker, graduate, and UK citizen with a post-graduate diploma in Teaching English as a Foreign Language.

As I have spent several years living in Spain, my command of the language is of near native to native speaker level. I also took a TEFLA certificate course in teaching English to as a foreign language twenty two years ago and have since taught youngsters from 6 -12 years of age as part of my 25 hour weekly timetable, the remainder of the classes being with teenagers and adults.

I am currently teaching General and Business English to adults, children and companies both face to face and via skype, virtual classroom and telephone. I teach general and business English, ESP and prepare students for the Cambridge PET, KET, 1ST CERTIFICATE, IELTS, CAE, CPE and BEC and Oxford Tutorial Certificate examinations.

I have a large portfolio of materials to provide practice in all skills areas.

I have experience working with students of different ages, including working with students with a range of special educational support needs.

In the past, I have worked as a learning support assistant in a secondary school, working with students who each had various support needs. I offered support in various subject areas, including maths, science and English. I became experienced in adapting to each student's needs and utilised various approaches depending on the student I was working with. I also regularly liaised with teaching staff, the senior leadership team, and safeguarding leads, as well as other staff within the SEN department.

As an undergraduate, I have also interned for several projects, during which I engaged with younger (pre-university) students. I aided in developing and delivering educational workshops, tutoring and mentoring students, and providing feedback on student projects.

I would describe myself as being approachable, reliable and diligent, with excellent communication, collaboration, and organisational skills.