Matt Jung Levy
hyphneric@outlook.com
858 967 1773
EXPERIENCE
Server, GEN BBQ | Jan 2026 – Present
Successfully managed multiple roles in a high volume setting requiring deftness and swiftness, ensuring timely delivery and
error minimization
Increased orders by an average of 35% using upselling of promos and extras
Trained and mentored new servers, improving onboarding efficiency and service consistency
Resolved guest concerns and coordinated communication between multiple teams, contributing to a 95% positive feedback
rate
Retail Officer, CAESARS ENTERTAINMENT | Apr 2025 – Nov 2025
Upsold in all product categories including apparel and sunglasses to convert leads into customers
Maintained product knowledge at 10+ stores including Gordon Ramsay’s HK to meet sales goals; operated in a multitude of sales
environments
Self-Employed | Feb 2020 – May 2025
Provided 1:1 and group lessons for real-world applications including college entrance and job interviews
Improved clients' practical skills through repetition, proofreading, targeted solutions, and holistic practice
Advised small businesses on operational improvements and strategic planning for assorted purposes
Hotel Front Desk Agent, CAESARS ENTERTAINMENT | Feb 2023 – Jul 2023
Greeted guests and completed the registration process including confirmation of guest info and room rates, room selection,
coding keys, promoting marketing programs, and guiding guests to rooms
Managed guest check-outs; ensured rooms and services were posted to the correct folios and statements were itemized
accurately
Ensured all billable services, financial statements, adjustments, revenue, and cash and cash equivalents were reported
Fielded guest complaints; resolved and negotiated solutions
B2C Sales, VERIZON | Jun 2022 – Dec 2022
Managed a pipeline of leads that converted to repeat business using complimentary based sales; leveraged promotional pricing
and incentives
Implemented targeted outreach efforts and secured new account; increased sales by 25%
ESL Teacher, EASTERN LANGUAGE INSTITUTE | Jun 2021 – Jun 2022
Delivered engaging, interactive, and effective learning solutions suited to client needs that increased enrollment and fostered
higher test scores
Knowledge of a variety of ESL modalities including in-person and remote instructor-led facilitation; experiential, cohort, and
self-paced learning and LMS
ESL Teacher, HYUNDAI MOTOR | Jan 2019 – Dec 2019
Facilitated rapid transition of non-native English speakers to English-only environments across international markets
Tracked progress across all objectifiable benchmarks and recommended class placement to expedite learning and within strict
deadlines
Reservations Agent, NY CRUISE LINES | Jan 2018 – Nov 2018
Coordinated guest check-ins, processed payments (cash, credit card, check, voucher, and gift card), issued tickets, guided
guests to gates
Upsold partner offers in the capacity of a tourist liaison, accrued strong sales as at result
Maintained queue wait times and efficiently reduced client loss by 20% through efficient processes
FOH Lead, TAO GROUP | Mar 2017 – Dec 2017
Coordinated across teams to ensure rapid, quality delivery of services within a high-end nightlife setting
Organized dining areas to spec and according to arrival reports and within fire and safety guidelines
Oversaw team cash disbursements and submitted daily reconciliations to management; ensured accuracy of financial records
Account Manager, THRIVE MARKET | Feb 2016 – Feb 2017
In a high-growth startup environment, managed a high volume of member enquiries relating to billing, orders, shipping &
delivery, products, promotions, troubleshooting, affiliate ops, and cancellations
On cross-team efforts, shortened resolution cycles by 15% and improved member sales; increased retainment scores by 25%
Analyzed recurring support trends to identify causes, implemented changes that led to efficient case handling
EDUCATION
SAN DIEGO STATE UNIVERSITY, San Diego, CA – Bachelor’s degree, Business Admin.
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